Resources

Specialized know-how is a good thing; it’s what makes your company valuable. You focus on what you do best and deliver that superior service to your clients. But when you don’t have the in-house expertise you need, that’s when panic can set in, especially when you’re staring down the barrel of a high-stakes IT project.

We had a lot of fun in Part 1, exploring Automatic Speech Recognition (ASR) and brainstorming ways it can help business harness unstructured data to work smarter. But now we’re moving into the nitty-gritty. What’s technically possible, and who’s currently doing it best?

Most companies are drowning in phone calls, social media posts, emails, audio and video. Like podcasts, all this unstructured data contains good info. It’s trying to tell you something, but it’s trapped in a form that doesn’t easily lend itself to data analysis. Artificial intelligence helps you liberate your data, organize it, and put it to use.

3 minute read The tech world is abuzz with news coming out of Microsoft Ignite 2018: new tools to try, new features to eagerly anticipate, and of course, lots of to-do lists. Brad Anderson’s Why and how you simplify IT with Microsoft 365 caught our eye, but not for the reasons you might think. Sure,…

Software Consultancy Bucks “Best-Kept Secret” Status  Mind Over Machines has a 30-year track record of helping businesses work smarter. The software and data consultancy maintains consistent growth through high visibility projects, yet it remains the “Mid-Atlantic’s best-kept secret.” When old friends Tom Loveland and Steve Navarro met for coffee, the vision for a higher profile began to…

5 minute read The Waterfront Tech Series soared into its second season with Episode 5: Higher Tech, Higher Ed. This time, the quarterly learning and networking event examined how technology is being used to develop and retain talent at all levels. Whether you are preparing students for college or graduates for the workforce, tech plays…

8 minute read We’ve been trying hard lately to convince people that CRMs do more than track customers. They are not the exclusive domain of corporate sales and marketing. That’s why we prefer to call them XRMs, where the X stands for any variable you want to track. But if you’re not a math person,…

8 minute read My journey into business intelligence (BI) began with an IBM commercial about a bakery. Using analytics, the bakery uncovered a customer coping method of sorts: People buy more cakes when it rains. This unexpected insight allowed the shop to better plan its inventory based on the weather forecast. I was fascinated by…

9 minute read Last week, Mike convinced you to push through your anxieties to find the CRM that works for you. Now you have this perfectly tailored CRM that fits the way you do business. It’s saving you all kinds of time and money and offering fresh new business insights. You use it to track…

7 minute read Poor data quality, outdated systems, broken business processes. These are the top complaints we hear from technology leaders – and every other type of strategic leader, from finance to operations.

6 minute read Prior to 70-535: Architecting Microsoft Azure Solutions, I’d never taken a Microsoft Certification exam, nor did I have much experience with Azure. I was definitely out of my wheelhouse. Then I had a senior architect, who works in Azure daily, tell me it took him three tries to pass. Not the most…

4 minute read Carrie Schuckle has been busy since last November. That’s when she assumed her new position here as Chief Delivery Officer (CDO). She was made for the role, or perhaps more accurately, the role was made for her because it blends her nearly 20 years of experience and expertise in software development, consulting…