Resources

Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave. Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how…

Learn, Grow, Stretch. This is Mind Over Machines’ mantra for improving the self. It is also a list of guiding workplace values. Let’s start with “Learn,” a broad imperative with many facets. As a software and data consultancy, our company purpose statement is to enrich lives by enabling people to work smarter. So, of course,…

“Learn & Play with Purpose”—that was the motto for last week’s ASAE 2019 Annual Meeting in Columbus, OH. And that’s exactly what Stefan, Steve and I did! It was great to talk with association leadership from all over the country, getting a better understanding of the challenges and opportunities they currently face, including chatbots. Judging…

Getting your members’ attention is hard. Like you, they are busy people, constantly inundated with information, offers and requests. According to Naylor’s 2018 Association Communications Benchmarking Study, 2 out of 3 association communicators say their members are just too busy to interact with their content. So it’s no surprise that “Combating information overload and cutting…

“I’m so busy I need to clone myself,” said every business professional ever. The internet is littered with articles on how to optimize your routine to squeeze more time out of the day, but this isn’t one of them. Instead, I’m going to show you how to delegate your work to your new Digital Twin(s).

Even if you’ve recently refreshed your processes to better align with your changing world, if that’s “all” you’ve done, you’re still shortchanging yourself, bypassing potential opportunities for massive breakthroughs. Modern business software offers astounding improvements over yesterday’s systems. Most folks just aren’t aware of all the ways today’s technology can augment and empower employees. We’re talking about systems that can open emails, read them, and do half or more of the work before a human

There are numerous tutorials for creating an OData API in .NET, but we’ll be focusing on how to ensure your OData API integrates with Dynamics with minimal headaches. The current dearth of VE documentation can be frustrating, so we did some homework to make your life easier. Here are our 4 main discoveries, shared to help you avoid shooting yourself in the foot.

If you were excited about the release of Virtual Entities as part of Microsoft Dynamics 365, you were probably equally puzzled about the limited documentation available. There is virtually (pun intended) no information on integrating Virtual Entities (VE) into a production environment. Many examples online don’t go beyond a “Hello World” integration using the Purdue course API. Fortunately, we have investigated Virtual Entities for a few  of our clients and wanted to share our discoveries

Every time you Google something, you’re benefiting from web scraping, the automated process of extracting data from websites. Looking for the best airfare? Cheapest hotel? Yep, many of those price trackers that make your vacation affordable run on web scraping. But Priceline and Kayak don’t let you peer behind the coding curtain.

This is not a ‘more of the same’ moment in history. It is a watershed moment. For the first time ever, machines don’t just do work; they can think about how to do that work more efficiently. We’re heading into the Age of the Augmented Human, where physical processes and procedures can be replicated in a digital world running simulations based on real-time data from the real world. Enter the Digital Twin.

Enterprise adoption problems are frustrating – and common. Our Chief Delivery Officer Carrie Schuckle has been overseeing development projects from beginning to end for 20 years. She’s well-acquainted with the usual stumbling blocks. "The technology may present challenges to overcome, but the adoption phase is usually the toughest. It's what makes or breaks a project," Carrie warns.

When our Director of Strategic Partnerships Mike Rolfes attended a session last year, he knew AGILE needed to tackle artificial intelligence. He connected WTCI’s Chief Innovation Officer Susan Aplin with our VP of Innovation & Strategy Tim Kulp, and the rest, as they say, is history.