You’ve already got the dread. You have your eye on an enterprise application that seems perfect for your business, but the internet is screaming at you: 101 Reasons CRM Projects Fail!427% of ERP Projects Fail!Abandon hope all ye who enter here! Yes, the digital transformation failure rate is still hanging tough at 70%, and there…
Twice a year, the entire Mind Over Machines team gathers to discuss the state of our union. We call these biannual summits our AllMINDs meetings. At the most recent one, I spoke about the importance of transparency, one of our organizational pillars. These 3 concepts are central to who we are: Transparent, Human-Centric, Data-Informed. So,…
The World Trade Center Institute is doing its part to keep us virtually connected through a series of webinars exploring the impact of COVID-19 and how our global business community can emerge stronger. To tackle the topic of disruption, series organizer Lydia Yodie turned to an industry that has some experience with it: the tech sector. Serving as moderator, Mind Over Machines VP of Innovation…
It’s the week of Thanksgiving—and teams across the country are starting to slow down and think Turkey! Thanksgiving brings a time of reflection and an opportunity to exercise your gratitude mindset. At Mind Over Machines, we are grateful to have CEO and Founder, Tom Loveland at the helm, because he values and champions innovative workplace…
You know organizational change is challenging. I’ll spare you the gloom and doom change management statistics because: (A) The claim that 70% of organizational change initiatives fail has been widely discredited. (B) Constantly harping about how hard change is just becomes “a toxic self-fulfilling prophecy.” Change may not be easy, but it is the one…
Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave. Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how…
