MTForecast Recap: Manufacturing & Data

Last week I had the chance to go to Cleveland, the Rock and Roll Capital of the World and this year’s home of MTForecast from the Association for Manufacturing Technology (AMT). The theme of the conference was “Visualizing the future” and there was a lot of chatter around industry trends and data within the manufacturing economy.

My head was certainly all about data and its connections to manufacturing.

Here are my three takeaways:

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Artificial Intelligence and Customer Experience: Free Webinar from ACT-IAC

Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave.

Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how artificial intelligence is evolving customer experience.

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Chatbot Development Moves Associations Beyond Transaction to Conversation

Getting your members’ attention is hard. Like you, they are busy people, constantly inundated with information, offers and requests.

According to Naylor’s 2018 Association Communications Benchmarking Study, 2 out of 3 association communicators say their members are just too busy to interact with their content. So it’s no surprise that “Combating information overload and cutting through information clutter” came in as associations’ #1 communication challenge.

But what if you’re looking at this problem all wrong?

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