Artificial Intelligence and Customer Experience: Free Webinar from ACT-IAC

Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave.

Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how artificial intelligence is evolving customer experience.

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CEO Culture Hacks: Core Values In The Workplace – Learn, Grow, Stretch

Learn, Grow, Stretch. This is Mind Over Machines’ mantra for improving the self. It is also a list of guiding workplace values. Let’s start with “Learn,” a broad imperative with many facets.

As a software and data consultancy, our company purpose statement is to enrich lives by enabling people to work smarter. So, of course, we expect our MINDs to be working toward mastery of technical subject matter. More importantly, we also are working toward mastery of our selves—our thoughts, emotions, actions and their repercussions. It’s commonly known as emotional intelligence, and has several elements.

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#ASAE19: Chatbot FAQ for Associations

“Learn & Play with Purpose”—that was the motto for last week’s ASAE 2019 Annual Meeting in Columbus, OH. And that’s exactly what Stefan, Steve and I did! It was great to talk with association leadership from all over the country, getting a better understanding of the challenges and opportunities they currently face, including chatbots.

Judging from the engagement at my Using Bots to Modernize Communications and Engagement Express Talk, association professionals realize chatbots can be a powerful tool for connecting with their busy membership. (Maybe they read my last blog post!)

But there were a few questions that kept coming up throughout ASAE 2019. So I figured I’d answer them here for posterity:

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Chatbot Development Moves Associations Beyond Transaction to Conversation

Getting your members’ attention is hard. Like you, they are busy people, constantly inundated with information, offers and requests.

According to Naylor’s 2018 Association Communications Benchmarking Study, 2 out of 3 association communicators say their members are just too busy to interact with their content. So it’s no surprise that “Combating information overload and cutting through information clutter” came in as associations’ #1 communication challenge.

But what if you’re looking at this problem all wrong?

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Clone Yourself with a Digital Twin

“I’m so busy I need to clone myself,” said every business professional ever. The internet is littered with articles on how to optimize your routine to squeeze more time out of the day, but this isn’t one of them. Instead, I’m going to show you how to delegate your work to your new Digital Twin(s).

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4 Tips for Building an OData API with Dynamics Virtual Entities

You read my last post and decided Microsoft Dynamics 365’s Virtual Entities (VE) may be the right solution for you. Welcome to Step 2: Building a custom OData API to leverage VE within Dynamics 365.

There are numerous tutorials for creating an OData API in .NET, but we’ll be focusing on how to ensure your OData API integrates with Dynamics with minimal headaches. The current dearth of VE documentation can be frustrating, so we did some homework to make your life easier. Here are our 4 main discoveries, shared to help you avoid shooting yourself in the foot:

  1. Overview of how Dynamics makes OData Calls
  2. Limitation of entity joins
  3. .NET Configuration
  4. Debugging

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Virtual Entities: Are they a fit for your production environment?

If you were excited about the release of Virtual Entities as part of Microsoft Dynamics 365, you were probably equally puzzled about the limited documentation available. There is virtually (pun intended) no information on integrating Virtual Entities (VE) into a production environment. Many examples online don’t go beyond a “Hello World” integration using the Purdue course API. Fortunately, we have investigated Virtual Entities for a few  of our clients and wanted to share our discoveries as to the limitations and benefits.

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Harness the Power of Web Scraping

Ever heard this old joke?

“What’s the difference between minor and major surgery?”

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Digital Twins: Virtual Life in the Real World

8 minute read

“We will never make productivity gains like we did with the Industrial Revolution.”

This statement, made at a lecture I recently attended, really stuck with me because I disagreed with it so strongly.

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Preparing Your Global Business for AI

6 minute read

The World Trade Center Institute (WTCI) prides itself on preparing everyone, from college students to CEOs, for success in the global economy. Its quarterly AGILE Innovation Series is a space for international business leaders to come together, hear and discuss new ideas. Over the years, they’ve covered everything from cybersecurity to fashion.

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