Recently, our resident bot and human expert, Tim Kulp, sat down for a webinar with ACT-IAC on Customer Experience: Chatbots, AI, and the Future of CX led by Tom Adams of NewWave.
Kulp was joined by, Corey Wagner, Deputy Chief Customer Experience for the Environmental Protection Agency and they both shared their thoughts on how artificial intelligence is evolving customer experience.
Learn, Grow, Stretch. This is Mind Over Machines’ mantra for improving the self. It is also a list of guiding workplace values. Let’s start with “Learn,” a broad imperative with many facets.
As a software and data consultancy, our company purpose statement is to enrich lives by enabling people to work smarter. So, of course, we expect our MINDs to be working toward mastery of technical subject matter. More importantly, we also are working toward mastery of our selves—our thoughts, emotions, actions and their repercussions. It’s commonly known as emotional intelligence, and has several elements.
“Learn & Play with Purpose”—that was the motto for last week’s ASAE 2019 Annual Meeting in Columbus, OH. And that’s exactly what Stefan, Steve and I did! It was great to talk with association leadership from all over the country, getting a better understanding of the challenges and opportunities they currently face, including chatbots.
Judging from the engagement at my Using Bots to Modernize Communications and Engagement Express Talk, association professionals realize chatbots can be a powerful tool for connecting with their busy membership. (Maybe they read my last blog post!)
But there were a few questions that kept coming up throughout ASAE 2019. So I figured I’d answer them here for posterity:
Getting your members’ attention is hard. Like you, they are busy people, constantly inundated with information, offers and requests.
According to Naylor’s 2018 Association Communications Benchmarking Study, 2 out of 3 association communicators say their members are just too busy to interact with their content. So it’s no surprise that “Combating information overload and cutting through information clutter” came in as associations’ #1 communication challenge.
But what if you’re looking at this problem all wrong?
“I’m so busy I need to clone myself,” said every business professional ever. The internet is littered with articles on how to optimize your routine to squeeze more time out of the day, but this isn’t one of them. Instead, I’m going to show you how to delegate your work to your new Digital Twin(s).
You’ve painstakingly selected and implemented technology that optimizes your business processes. Why aren’t your employees using it?
The City of Baltimore has plans, big plans, digital transformation plans. That’s why they reached out to MOXIE Promotion’s Laura Gaworecki to work her Waterfront Tech Series magic. Laura’s vision for Episode 7: Smart City was a panel discussion to educate people about smart cities and build awareness of Baltimore’s progress toward becoming one. She asked our VP of Innovation and Strategy Tim Kulp to moderate the panel.
New Year, New You. Work smarter. Run faster. Be Better! Maybe it’s just the time of year, but as a society, as a culture – heck, as a species – we sure do seem to be obsessed with change.
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The tech world is abuzz with news coming out of Microsoft Ignite 2018: new tools to try, new features to eagerly anticipate, and of course, lots of to-do lists. Brad Anderson’s Why and how you simplify IT with Microsoft 365 caught our eye, but not for the reasons you might think. Sure, if you run a Microsoft shop, you probably want to heed his advice. But there’s a broader message here: