Speech to Text: The Future of Unstructured Data (Part 1)

8 minute read

I listen to a lot of podcasts. Some people might say I have a problem. Pocket Casts would confirm it. The app has clocked me at about two hours a day for the past year. That’s a lot of ideas and insights flying at my head. I decided to find a way to record the particularly tasty tidbits for posterity so I could catalog and share them with other inquiring MINDs.* Thus, I was thrust into the ever-evolving world of Automatic Speech Recognition (ASR), an increasingly AI-driven technology for converting spoken words into text. ASR is just one of the AI language services poised to revolutionize business. It’s already empowering people to work smarter.

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How CRMs Help Nonprofits Serve

8 minute read

We’ve been trying hard lately to convince people that CRMs do more than track customers. They are not the exclusive domain of corporate sales and marketing. That’s why we prefer to call them XRMs, where the X stands for any variable you want to track. But if you’re not a math person, that pseudonym may make you uneasy.

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Strengthening Your Business Through Partnership

4 minute read

As you may have heard, we’re pretty excited to introduce you to our newest Director of Strategic Partnerships Cal Bogertman because of who he is and what he brings to our table. It may not have been Cal’s plan to become one of the most dynamic business advisers in the Greater Baltimore area, but it was his calling.

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How AI Can Support Your Creative Process

4 minute read

The organizers of the Social Media Baltimore (SoMeBa) meetup are brave.

When the instinctual human response to artificial intelligence is fear and anxiety (“The robots are taking over! They’re coming for our jobs!”), these folks sought more information. They asked: 

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Offshoring: The Promise and the Peril

4 minute read

Offshoring. The word fills finance people with hope and technical people with trepidation. It can be a CFO-CIO battleground.

Here at Mind Over Machines, we understand why companies offshore IT operations. It works well…for certain types of projects. But for the strategic software development that is our bread and butter, it’s proven to be a vexing proposition.

Over our 30-year history, we’ve 

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Pulling a Rabbit Out of the Hat

7 minute read

We had no idea what to do.

We left our planning meeting with the new client and drove back to our offices in near silence.

Normally we leave these meetings with a plan – or at least an idea – in mind.

But this one had us stumped.

The client’s business was providing 

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Oh, THAT’S the BI tool we’re supposed to use!

3 minute read

Surprise, surprise!

Just as Business Intelligence (BI) tools become the hot topic, there are more solutions available than ever…except that there aren’t, because only two of them are actually worth your consideration.

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What is a CRM?

3 minute read

Whether or not they realize it, every business engages in customer relationship management (CRM). They develop and exercise processes and strategies to grow and maintain their customer base, with activities encompassing the entire customer lifecycle, from lead to loyalty.

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The Benefits of BYOD

2 minute read

We are a society that thrives on our personal and mobile devices—they are no longer additions to our personas, but extensions of them. We are intimately connected to our personal technology. So it makes perfect sense that the “Bring Your Own Device” (BYOD) movement has brought the relationship between personal technology and business technology full circle.

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The Distress Call

5 minute read

The call from the West Coast came in to our Baltimore office on a Monday afternoon. The caller (we’ll call her Lois) was on Day 3 of a total system shutdown. She was officially in crisis. Lois’s firm – a 24/7 public records research firm that earns much of its revenue from online transactions – had gone offline.

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