Digital Twins: Virtual Life in the Real World

8 minute read

“We will never make productivity gains like we did with the Industrial Revolution.”

This statement, made at a lecture I recently attended, really stuck with me because I disagreed with it so strongly.

Continue reading →

Integration in the Real World

5 minute read

Integration is the elephant in the room these days. As Gartner predicted way back in 2012, it’s consuming more resources than ever before because it’s more necessary than ever before. The explosion of cloud-enabled SaaS products means most companies are spending more on integration than development.

Continue reading →

Mastering Data Requires Attention to Detail

Originally published on the destination CRM blog.

Continue reading →

ROI Revealed: Microsoft Dynamics 365 Delivers $16.97 for Every Dollar Spent

Originally published on Microsoft Dynamics 365 blog.
2 minute read

In keynotes and sessions at Microsoft Ignite 2018, many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers were shared. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365 deployment?” Thanks to an independent analysis from Nucleus Research, we can reveal the answer:

Continue reading →

Speech to Text: The Future of Unstructured Data (Part 2)

10 minute read

We had a lot of fun in Part 1, exploring Automatic Speech Recognition (ASR) and brainstorming ways it can help business harness unstructured data to work smarter. But now we’re moving into the nitty-gritty. What’s technically possible, and who’s currently doing it best?

Continue reading →

Speech to Text: The Future of Unstructured Data (Part 1)

8 minute read

I listen to a lot of podcasts. Some people might say I have a problem. Pocket Casts would confirm it. The app has clocked me at about two hours a day for the past year. That’s a lot of ideas and insights flying at my head. I decided to find a way to record the particularly tasty tidbits for posterity so I could catalog and share them with other inquiring MINDs.* Thus, I was thrust into the ever-evolving world of Automatic Speech Recognition (ASR), an increasingly AI-driven technology for converting spoken words into text. ASR is just one of the AI language services poised to revolutionize business. It’s already empowering people to work smarter.

Continue reading →

Cloud Power to the People

3 minute read

The tech world is abuzz with news coming out of Microsoft Ignite 2018: new tools to try, new features to eagerly anticipate, and of course, lots of to-do lists. Brad Anderson’s Why and how you simplify IT with Microsoft 365 caught our eye, but not for the reasons you might think. Sure, if you run a Microsoft shop, you probably want to heed his advice. But there’s a broader message here:

Continue reading →

Business Intelligence: Ditch Your Excuses & Assumptions

8 minute read

My journey into business intelligence (BI) began with an IBM commercial about a bakery. Using analytics, the bakery uncovered a customer coping method of sorts: People buy more cakes when it rains. This unexpected insight allowed the shop to better plan its inventory based on the weather forecast. I was fascinated by how a company could use data to find patterns and then use those patterns to improve their business processes. From that moment, I was hooked.

Continue reading →

6 Lesser-Known Uses for Your CRM

9 minute read

Last week, Mike convinced you to push through your anxieties to find the CRM that works for you. Now you have this perfectly tailored CRM that fits the way you do business. It’s saving you all kinds of time and money and offering fresh new business insights. You use it to track marketing, sales and service. That’s what CRMs do, right?

Continue reading →

3 Common CRM Myths: Busted

7 minute read

Poor data quality, outdated systems, broken business processes. These are the top complaints we hear from technology leaders – and every other type of strategic leader, from finance to operations.

Continue reading →