Yes, it looks like we are now in the same boat. For years, digital transformation soothsayers have been pointing to the rise of cloud computing and DevOps as a sign that IT professionals must step up and claim our rightful role as strategic business advisers and change agents. We are no longer janitors of tech. Now, similarly, your role is evolving beyond cash maintenance.
Automation and artificial intelligence are paving the way for finance experts to move from cash counters to value/wealth creators. Put down the calculator. Close the Excel spreadsheet. Join our strategic business advisory.
Business processes are important. Staff train on them; they keep quality consistent. Your processes direct your resources and channel your people power, your work force. So you have to understand them. But how well do you have to understand them? The answer is different for every company.
Business Process Management (BPM) is a multibillion-dollar industry. It’s also a heavy lift. How much time and money do you want to spend analyzing, mapping and modeling processes? As business consultant Dale Albrecht says in Forbes, you don’t want to under- or overinvest in processes. But when it comes to clumsy or broken processes, there is some simple troubleshooting you can’t afford NOT to do:
We are Automation Nation. You know McKinsey’s stat: at least 30% to 60% of jobs can be automated with today’s technology. How much of your job have you managed to automate? We’re so proud of saving time and money, working smarter, being uber-efficient. I myself have several digital twins to do the grunt work so I can focus on higher-level tasks. And it’s not just me…
Now the business world is abuzz with Robotic Process Automation (RPA). Gartner just crowned it the fastest growing enterprise software market. I’m excited about RPA because it’s machines using computers the way humans do–not with data and inputs, but with visual cues and logic; jumping around based on what data is available when.
The fact is 93% of associations use membership management software, but is it meeting their needs? Or does it have so many manual processes, band-aids and add-ons that it looks like Frankenstein’s monster? Your Association Management System (AMS) is the lifeblood of your organization. How do you evaluate its ability to nourish and sustain all the different body parts?
Having shepherded several clients through AMS selection, implementation and migration, I’ve assembled this checklist of what to consider and how. The process doesn’t have to be a subjective, go-with-your-gut whirlwind. In fact, for best results it really shouldn’t be. Here’s how to impose order on an overwhelming process by objectively weighing your needs against the existing options.
5 minute read
Q: What is a business process? Is it a string of tech-enabled operations? A series of collaborative events, people working together to get things done? Maybe, like Gartner, you see it as the steps you take to satisfy a customer? Or is it an organizational asset that creates business value?
8 minute read
Ever since hunting and gathering gave way to agrarian society, the marketplace has been evolving. That’s thousands of years of fine tuning who does what – narrowing focus, gaining expertise. Now it’s 2019, and everyone is a specialist.
10 minute read
We had a lot of fun in Part 1, exploring Automatic Speech Recognition (ASR) and brainstorming ways it can help business harness unstructured data to work smarter. But now we’re moving into the nitty-gritty. What’s technically possible, and who’s currently doing it best?
8 minute read
My journey into business intelligence (BI) began with an IBM commercial about a bakery. Using analytics, the bakery uncovered a customer coping method of sorts: People buy more cakes when it rains. This unexpected insight allowed the shop to better plan its inventory based on the weather forecast. I was fascinated by how a company could use data to find patterns and then use those patterns to improve their business processes. From that moment, I was hooked.
9 minute read
Last week, Mike convinced you to push through your anxieties to find the CRM that works for you. Now you have this perfectly tailored CRM that fits the way you do business. It’s saving you all kinds of time and money and offering fresh new business insights. You use it to track marketing, sales and service. That’s what CRMs do, right?