Putting Process Before Platform

5 minute read

Q: What is a business process? Is it a string of tech-enabled operations? A series of collaborative events, people working together to get things done? Maybe, like Gartner, you see it as the steps you take to satisfy a customer? Or is it an organizational asset that creates business value?

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Take a New Approach to IT Cost Management

Originally posted on Smarter with Gartner
5 minute read

First demonstrate effective IT cost management, then partner with the CFO to use technology to optimize enterprise costs.

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Strategic IT Partner Selection

8 minute read

Ever since hunting and gathering gave way to agrarian society, the marketplace has been evolving. That’s thousands of years of fine tuning who does what – narrowing focus, gaining expertise. Now it’s 2019, and everyone is a specialist.

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Speech to Text: The Future of Unstructured Data (Part 2)

10 minute read

We had a lot of fun in Part 1, exploring Automatic Speech Recognition (ASR) and brainstorming ways it can help business harness unstructured data to work smarter. But now we’re moving into the nitty-gritty. What’s technically possible, and who’s currently doing it best?

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Business Intelligence: Ditch Your Excuses & Assumptions

8 minute read

My journey into business intelligence (BI) began with an IBM commercial about a bakery. Using analytics, the bakery uncovered a customer coping method of sorts: People buy more cakes when it rains. This unexpected insight allowed the shop to better plan its inventory based on the weather forecast. I was fascinated by how a company could use data to find patterns and then use those patterns to improve their business processes. From that moment, I was hooked.

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6 Lesser-Known Uses for Your CRM

9 minute read

Last week, Mike convinced you to push through your anxieties to find the CRM that works for you. Now you have this perfectly tailored CRM that fits the way you do business. It’s saving you all kinds of time and money and offering fresh new business insights. You use it to track marketing, sales and service. That’s what CRMs do, right?

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3 Common CRM Myths: Busted

7 minute read

Poor data quality, outdated systems, broken business processes. These are the top complaints we hear from technology leaders – and every other type of strategic leader, from finance to operations.

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Passing the Azure Exam 70-535 – Tips and Tricks

6 minute read

Prior to 70-535: Architecting Microsoft Azure Solutions, I’d never taken a Microsoft Certification exam, nor did I have much experience with Azure. I was definitely out of my wheelhouse. Then I had a senior architect, who works in Azure daily, tell me it took him three tries to pass. Not the most encouraging pep talk.

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Custom Webhooks in .NET with Emma API (Easily test with Postman)

6 minute read

Overview

Don’t you hate it when the documentation you’re looking for doesn’t exist? So do we. That’s why our MINDs bit the bullet and created instructions to make your life easier:

If you’ve tried to build a custom Webhook in .NET, you‘ve probably noticed the lack of tutorials explaining the process. We had a client who wanted a real-time sync between their CRM and their Emma mailing platform. We didn’t want to query the Emma API on a regular basis checking for updates. It was more efficient for all parties involved to leverage Emma Webhooks to notify our system immediately when a change occurred. The out-of-the-box options in .NET support services for Github, Azure and others, but if the API you’re searching for isn’t offered, it’s hard to find documentation. The following tutorial is intended to fill in the Emma gap.

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Oh, THAT’S the BI tool we’re supposed to use!

3 minute read

Surprise, surprise!

Just as Business Intelligence (BI) tools become the hot topic, there are more solutions available than ever…except that there aren’t, because only two of them are actually worth your consideration.

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