Putting Process Before Platform

5 minute read

Q: What is a business process? Is it a string of tech-enabled operations? A series of collaborative events, people working together to get things done? Maybe, like Gartner, you see it as the steps you take to satisfy a customer? Or is it…

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Engagement as a Productivity Indicator

5 minute read

The Federal Reserve Bank of Richmond is one of 12 regional Federal Reserve Banks that make up the U.S. central banking system. Mind Over Machines has enjoyed a close working relationship with the Richmond Fed’s Baltimore branch since our CEO Tom Loveland took…

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Navigating the Power Shift with AI, Sales, and Customer Relationships

Originally posted on the Salesforce blog.
6 minute read

When Tiffani first started her sales career back in the late 1990s, sales still controlled much of the buyer’s journey. Reps would provide product demonstrations, sharing pricing, and arranging customer references.

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CEO Culture Hacks: The Personal Kindness Imperative

You hear us talk a lot about enabling people to work smarter. It’s a worthy mission, but it’s driven by a higher purpose: Enriching Lives. We want our work to enrich the lives of our clients, our community, our loved ones . . . and ourselves.

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Mastering Data Requires Attention to Detail

Originally published on the destination CRM blog.

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Augmented Humans Are the Future of the Workplace

This past Tuesday, PSA Insurance & Financial Services kicked off its 2019 Partnership Seminar Series with our very own Tim Kulp talking about a topic near and dear to our hearts and MINDs: How emerging technologies can augment humans in the workplace.

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ROI Revealed: Microsoft Dynamics 365 Delivers $16.97 for Every Dollar Spent

Originally published on Microsoft Dynamics 365 blog.
2 minute read

In keynotes and sessions at Microsoft Ignite 2018, many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers were shared. These success stories…

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Putting People at the Center of Digital Transformation

New Year, New You. Work smarter. Run faster. Be Better! Maybe it’s just the time of year, but as a society, as a culture – heck, as a species – we sure do seem to be obsessed with change.

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Take a New Approach to IT Cost Management

Originally posted on Smarter with Gartner
5 minute read

First demonstrate effective IT cost management, then partner with the CFO to use technology to optimize enterprise costs.

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Strategic IT Partner Selection

8 minute read

Ever since hunting and gathering gave way to agrarian society, the marketplace has been evolving. That’s thousands of years of fine tuning who does what – narrowing focus, gaining expertise. Now it’s 2019, and everyone is a specialist.

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