Facilitating a Smart City That Serves People, Not Tech

The City of Baltimore has plans, big plans, digital transformation plans. That’s why they reached out to MOXIE Promotion’s Laura Gaworecki to work her Waterfront Tech Series magic. Laura’s vision for Episode 7: Smart City was a panel discussion to educate people about smart cities and build awareness of Baltimore’s progress toward becoming one. She asked our VP of Innovation and Strategy Tim Kulp to moderate the panel.

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Putting Process Before Platform

5 minute read

Q: What is a business process? Is it a string of tech-enabled operations? A series of collaborative events, people working together to get things done? Maybe, like Gartner, you see it as the steps you take to satisfy a customer? Or is it an organizational asset that creates business value?

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Engagement as a Productivity Indicator

5 minute read

The Federal Reserve Bank of Richmond is one of 12 regional Federal Reserve Banks that make up the U.S. central banking system. Mind Over Machines has enjoyed a close working relationship with the Richmond Fed’s Baltimore branch since our CEO Tom Loveland took on Maryland’s “tech tax” in 2007. Over the years, the Bank has come to count on our MINDs for a holistic view of tech in business and culture.

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Navigating the Power Shift with AI, Sales, and Customer Relationships

Originally posted on the Salesforce blog.
6 minute read

When Tiffani first started her sales career back in the late 1990s, sales still controlled much of the buyer’s journey. Reps would provide product demonstrations, sharing pricing, and arranging customer references.

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CEO Culture Hacks: The Personal Kindness Imperative

You hear us talk a lot about enabling people to work smarter. It’s a worthy mission, but it’s driven by a higher purpose: Enriching Lives. We want our work to enrich the lives of our clients, our community, our loved ones . . . and ourselves.

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Mastering Data Requires Attention to Detail

Originally published on the destination CRM blog.

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Augmented Humans Are the Future of the Workplace

This past Tuesday, PSA Insurance & Financial Services kicked off its 2019 Partnership Seminar Series with our very own Tim Kulp talking about a topic near and dear to our hearts and MINDs: How emerging technologies can augment humans in the workplace.

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ROI Revealed: Microsoft Dynamics 365 Delivers $16.97 for Every Dollar Spent

Originally published on Microsoft Dynamics 365 blog.
2 minute read

In keynotes and sessions at Microsoft Ignite 2018, many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers were shared. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365 deployment?” Thanks to an independent analysis from Nucleus Research, we can reveal the answer:

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