Putting Process Before Platform

5 minute read

Q: What is a business process? Is it a string of tech-enabled operations? A series of collaborative events, people working together to get things done? Maybe, like Gartner, you see it as the steps you take to satisfy a customer? Or is it an organizational asset that creates business value?

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Engagement as a Productivity Indicator

5 minute read

The Federal Reserve Bank of Richmond is one of 12 regional Federal Reserve Banks that make up the U.S. central banking system. Mind Over Machines has enjoyed a close working relationship with the Richmond Fed’s Baltimore branch since our CEO Tom Loveland took on Maryland’s “tech tax” in 2007. Over the years, the Bank has come to count on our MINDs for a holistic view of tech in business and culture.

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Navigating the Power Shift with AI, Sales, and Customer Relationships

Originally posted on the Salesforce blog.
6 minute read

When Tiffani first started her sales career back in the late 1990s, sales still controlled much of the buyer’s journey. Reps would provide product demonstrations, sharing pricing, and arranging customer references.

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Mastering Data Requires Attention to Detail

Originally published on the destination CRM blog.

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Augmented Humans Are the Future of the Workplace

This past Tuesday, PSA Insurance & Financial Services kicked off its 2019 Partnership Seminar Series with our very own Tim Kulp talking about a topic near and dear to our hearts and MINDs: How emerging technologies can augment humans in the workplace.

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ROI Revealed: Microsoft Dynamics 365 Delivers $16.97 for Every Dollar Spent

Originally published on Microsoft Dynamics 365 blog.
2 minute read

In keynotes and sessions at Microsoft Ignite 2018, many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers were shared. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365 deployment?” Thanks to an independent analysis from Nucleus Research, we can reveal the answer:

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Putting People at the Center of Digital Transformation

New Year, New You. Work smarter. Run faster. Be Better! Maybe it’s just the time of year, but as a society, as a culture – heck, as a species – we sure do seem to be obsessed with change.

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Strategic IT Partner Selection

8 minute read

Ever since hunting and gathering gave way to agrarian society, the marketplace has been evolving. That’s thousands of years of fine tuning who does what – narrowing focus, gaining expertise. Now it’s 2019, and everyone is a specialist.

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Cloud Power to the People

3 minute read

The tech world is abuzz with news coming out of Microsoft Ignite 2018: new tools to try, new features to eagerly anticipate, and of course, lots of to-do lists. Brad Anderson’s Why and how you simplify IT with Microsoft 365 caught our eye, but not for the reasons you might think. Sure, if you run a Microsoft shop, you probably want to heed his advice. But there’s a broader message here:

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Mind Over Machines Names Business Strategist Steve Navarro VP of Sales & Marketing

Software Consultancy Bucks “Best-Kept Secret” Status 

Mind Over Machines has a 30-year track record of helping businesses work smarter. The software and data consultancy maintains consistent growth through high visibility projects, yet it remains the “Mid-Atlantic’s best-kept secret.” When old friends Tom Loveland and Steve Navarro met for coffee, the vision for a higher profile began to reveal itself. Now they are working together to realize that vision.

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