Business processes are important. Staff train on them; they keep quality consistent. Your processes direct your resources and channel your people power, your work force. So you have to understand them. But how well do you have to understand them? The answer is different for every company.
Business Process Management (BPM) is a multibillion-dollar industry. It’s also a heavy lift. How much time and money do you want to spend analyzing, mapping and modeling processes? As business consultant Dale Albrecht says in Forbes, you don’t want to under- or overinvest in processes. But when it comes to clumsy or broken processes, there is some simple troubleshooting you can’t afford NOT to do: