- Resolved long-delayed anomaly and request lists
- Reduced error rates through improved user experience
- Reduced administrative costs and freed resources
NIH needed to upgrade and enhance an aging time and attendance system.
Their current system, ITAS, was a high-profile, mission-critical application that supported 68,000+ users. Out of compliance with federal policy, a long list of anomalies needed to be addressed, and users were waiting for extensive enhancements. More critically, the commercial middleware system at its core was scheduled for retirement and soon would no longer be supported.
Mind Over Machines delivered an improved, easier-to-use, mission critical system.
First, Mind Over Machines spent time coming to understand NIH’s operational goals before revising the core middleware and redesigning ITAS’s user interface. We then migrated ITAS from a client-server architecture to a web-based framework, and implemented a more easily configured and scalable database system.
Productivity increased and costs declined.
Today, ITAS is compliant with the 40+ types of federal leave. Managers are better equipped to deal with complicated federal timekeeping rules and respond more quickly to employee requests. And upgrades are much easier to roll out. The system is much easier to use, resulting in more accurate reporting and increased employee satisfaction.