Oh, THAT’S the BI tool we’re supposed to use!

3 Minute Read

Surprise, surprise!

Just as Business Intelligence (BI) tools become the hot topic, there are more solutions available than ever…except that there aren’t, because only two of them are actually worth your consideration.

At Mind Over Machines, we’re always looking for ways to help you win. For our BI practice, this means…

Continue reading →

What is a CRM?

3 Minute Read

Whether or not they realize it, every business engages in customer relationship management (CRM). They develop and exercise processes and strategies to grow and maintain their customer base, with activities encompassing the entire customer lifecycle, from lead to loyalty.

Most businesses have some process to manage this lifecycle, often involving…

Continue reading →

The Times, They Are ‘A Changin’

5 Minute Read

It’s not news that the world of technology is changing. Anyone who operates in our society today is very aware of how technology continues to evolve and become increasingly integral to our lifestyle, professions, and even our health. The article below walks through some situations that you may be…

Continue reading →

Miscalculated Risk

9 minute read

“We’re in the final stages of testing and anticipate your system will go live three weeks from today.”

Finally.

After too many months and too much money, the tech company was finally reporting that it was just a few minor tweaks away from launching the shiny new, custom software system that would…

Continue reading →

The Distress Call

10 minute read

The call from the West Coast came in to our Baltimore office on a Monday afternoon. The caller (we’ll call her Lois) was on Day 3 of a total system shutdown. She was officially in crisis. Lois’s firm – a 24/7 public records research firm that earns much of its…

Continue reading →

SharePoint: You’re Using It Wrong

Image Source

Continue reading →